December 18, 2004
A few months ago when Tim and I went to Best Buy for some reason, we saw these brochures for their new Geek Squad service. Since we are definitely part of the Tech Support generation, we thought this would be a brilliant way to lay off some guilt quickly and easily and relatively cheaply.
Finally we got our chance. A year or two ago, I set up the in-laws (who are surprisingly wired for their age) with DSL for their new matching iMacs. But something went wrong recently, which seemed very likely to be the shared router. So I called the Geek Squad hotline (their branding is all Men in Black cum Maxwell Smart) to order up a fresh geek to visit the in-law home with a new router.
So far, pretty good but not perfect. The visit was scheduled promptly, but there was some static about the Macintosh thing — apparently most of the Agents are Windows-only specialists (surprise!). What surprised me was that I had to make a special request for them to pick out a router and take it over there to install. Wouldn’t that be a super easy revenue-maximizing opportunity for Best Buy? And very bumming is that I couldn’t pick up the tab for the service call, because they bill during the visit. In-home computer service is a brilliant gift that a lot of people would appreciate being able to send to their loved ones. They don’t even seem to have gift certificates, which seems weird. Are you listening, Best Buy?
UPDATE: The geek showed up ahead of schedule, installed the router, and made my in-laws’ day.